QUESTIONS ABOUT KEVU

Frequently asked questions

A facility’s needs do not always follow a fixed plan. Case volumes change, a theatre is added, or an item is needed outside the schedule. Our way of working is designed to accommodate this.

We buy directly from the manufacturer, with no agents in between. Every manufacturer is selected and audited before we sign a contract. We build long-term partnerships rather than transactional ones, and we give priority to manufacturers who support local warehousing and regulatory registration.

Quotation requests for catalog items: answered the same working day. Requests requiring new registration or manufacturer verification: a clear response within three working days, including a supply timeline, or the reason supply is not possible.

Every shipment includes a full compliance file with batch traceability and expiry control, prepared to withstand inspection and accreditation review.

Clients may choose the model that suits them: annual contract; scheduled call-offs or standing monthly replenishment; consignment stock held at the client's site; one-off orders.

Our flexibility applies to commercial terms and schedules, never to regulatory compliance: we do not substitute a specification without your written approval; we do not supply an item before its registration is complete; nothing ships without a full documentation file.

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Founded in Riyadh

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